Refund policy

 

RETURNS / EXCHANGES:

USA (UNITED STATES CUSTOMERS)

- WE HOPE YOU ARE SATISFIED WITH YOUR BHG GARMENTS ORDER. HOWEVER, IF YOU ARE NOT SATISFIED WITH IT AND YOU WANT TO PROCEED WITH A RETURN, PLEASE SEND AN EMAIL BYHISGRACE.OFFICE@GMAIL.COM TO START THE PROCESS. ONCE YOU HAVE COMPLETED IT, YOU WILL RECEIVE ALL THE INFORMATION THROUGH THE PROVIDED EMAIL ADDRESS.      

- THE BUYER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS.

- THE RETURN OF ANY ITEM MUST BE MADE WITHIN 14 DAYS OF RECEIPT, IN THE SAME CONDITIONS AS RECEIVED (NON USED NOR WASHED, WITH ITS ORIGINAL BHG BAG AND TAGS) IN ORDER FOR IT TO BE ELIGIBLE. OTHERWISE, IT WILL NOT BE PROCESSED.

- THE PACKAGE WITH WHICH THE RETURN IS MADE MUST HAVE A TRACKING NUMBER, WE WILL NOT ACCEPT ANY PACKAGE THAT DOES NOT HAVE THIS INFORMATION.

- ALL THE PRODUCTS MUST BE RETURNED IN THE SAME EXACT CONDITIONS AS THEY WERE DELIVERED, IN THE OFF-CHANCE WE RECEIVE A PRODUCT IN ANY WAY DAMAGED BY THE CUSTOMER, WE WILL APPLY A SMALL RETRIBUTION FOR THE VALUE OF 20% FROM THE DAMAGED PRODUCT PRICE.

- BHGIS UNABLE TO CANCEL ANY ORDER ONCE PLACED DUE TO THE FAST DISPATCH TIMES OF OUR WAREHOUSE. IF YOU HAVE PLACED AN ORDER BY MISTAKE, OR CHANGED YOUR MIND ONCE IT HAS BEEN PLACED, YOU WILL BE RESPONSIBLE FOR THE RETURN OF THE ITEM ONCE RECEIVED.

- DIGITAL PRODUCTS ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS ONCE PURCHASED.

FAULTY PRODUCTS:

- PLEASE NOTIFY US WITHIN 3 DAYS OF RECEIVING YOUR ORDER IF THERE IS ANY DAMAGED PRODUCT, MISSING PIECE OR ANY OTHER PROBLEM. ANY CLAIM MUST CONTAIN EVIDENCE PICTURES AND WILL BE STRICTLY EVALUATED BY OUR TEAM.
- WE ARE NOT RESPONSIBLE FOR ANY DAMAGE CAUSED BY THIRD PARTIES, ESPECIALLY IF THE ORDER HAS NOT BEEN SHIPPED DIRECTLY TO THE CUSTOMER. (PRINTERS, DYE-HOUSE, ETC).
- FAULTY PRODUCTS WILL BE ELIGIBLE FOR A FULL REFUND OR STORE CREDIT.
- BHG IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES AND PACKAGES DAMAGED DURING TRANSIT OR DELIVERY THAT HAVE NOT CONTRACTED OUR PACKAGE PROTECTION SERVICE BY ROUTE, PLEASE CONTACT THE COURIER DIRECTLY IN ORDER TO SOLVE ANY PROBLEMS THAT MAY ARISE UPON TRANSIT OR DELIVERY. 

PRE-ORDERS:

- PRODUCTS THAT HAVE BEEN SOLD UNDER PRE-ORDER WILL NOT BE ABLE TO BE MODIFIED (SIZE, ADDRESS, COLOR, ETC) OR CANCELLED AFTER 5 DAYS FROM PURCHASE BECAUSE THEY WILL BE MADE TO ORDER.


CUSTOMER SERVICE EMAIL: BYHISGRACE.OFFICE@GMAIL.COM 

BY USING OUR WEBSITE, REGISTERING AN ACCOUNT, OR MAKING A PURCHASE, YOU HEREBY CONSENT TO OUR RETURN & REFUND POLICY AND AGREE TO ITS TERMS.

THANK YOU,

-BHG